Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically through your use of our website, and information from third-party sources.

Information You Provide to Us

When you interact with our website or services, you may provide us with:

• Contact Information: Name, email address, phone number, company name, job title, and mailing address
• Consultation Booking Information: Appointment preferences, service interests, project details, and any information you provide when scheduling a consultation
• Communication Content: Messages, inquiries, and correspondence you send through contact forms, email, phone calls, or other communication channels
• Business Information: Company size, industry, current telecommunications systems, and business requirements relevant to our consulting services
• Payment Information: Billing name, billing address, and payment card details (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses, and navigation patterns
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 5 below)

Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners and referral sources
• Public databases and publicly available information
• Social media platforms (if you interact with our social media presence)
• Analytics providers

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services:

• Respond to your inquiries and consultation requests
• Schedule and conduct consultations
• Deliver UCaaS consulting services as agreed
• Process payments and manage billing
• Communicate about projects, engagements, and service updates

To Operate and Maintain Our Website:

• Ensure website functionality and security
• Analyze website usage to improve user experience
• Troubleshoot technical issues
• Detect and prevent fraud or unauthorized access

To Communicate With You:

• Send service-related communications and appointment confirmations
• Respond to your questions, comments, and support requests
• Send marketing communications about our services (with your consent or where permitted by law)
• Notify you of updates to our policies or terms

To Comply With Legal Obligations:

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from government authorities
• Protect our legal rights and interests

3. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Website hosting and maintenance providers
• Analytics providers (such as Google Analytics)
• Email and communication service providers
• Scheduling and booking platform providers
• Payment processors
• Customer relationship management (CRM) platforms

These service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate confidentiality and security measures.

Professional Advisors

We may share information with our attorneys, accountants, consultants, and other professional advisors as necessary.

Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests. We may also disclose information to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our users or the public

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Third-Party Services

Our website and services may integrate with or link to third-party services. These third parties have their own privacy policies, and we encourage you to review them before providing any information.

We are not responsible for the privacy practices of third-party websites or services linked from our website.

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to improve your experience, analyze website traffic, and understand how visitors interact with our website.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for website functionality. These cookies enable core features such as security, network management, and accessibility. You cannot opt out of these cookies.
• Analytics and Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any errors encountered. We use Google Analytics for this purpose.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

Google Analytics Disclosure

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to analyze how visitors use our website. The information generated by cookies about your use of our website (including your IP address) is transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage.

To learn more about Google Analytics and your choices:

• Google's Privacy Policy: https://policies.google.com/privacy
• How Google uses information: https://policies.google.com/technologies/partner-sites
• Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can typically:

• View cookies stored on your device
• Delete all or specific cookies
• Block all cookies or third-party cookies
• Configure cookie preferences for specific websites

Please note that disabling cookies may affect website functionality.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to be tracked. Our website currently does not respond to DNT signals. However, we honor Global Privacy Control (GPC) signals as required by applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of electronic records
• Access controls limiting employee access to personal information
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Contact Form Inquiries: Retained for two (2) years after your last interaction with us, unless you become a client or request deletion
• Consultation Booking Data: Retained for two (2) years after the consultation, unless you become a client
• Client Information: Retained for seven (7) years after the conclusion of the client relationship for legal and regulatory compliance purposes
• Website Analytics Data: Retained for twenty-six (26) months (Google Analytics default retention period)
• Marketing Communications: Until you opt out or unsubscribe

We may retain certain information longer if required by law, to resolve disputes, enforce agreements, or for legitimate business purposes.

8. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

Rights Available to All Users

• Access: You may request information about the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Marketing Opt-Out: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Texas Residents

If you are a Texas resident, under the Texas Data Privacy and Security Act (TDPSA), you have the right to:

• Confirm whether we are processing your personal data
• Access your personal data
• Correct inaccuracies in your personal data
• Delete your personal data
• Obtain a copy of your personal data in a portable format
• Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

We do not sell your personal information. We do not use your personal information for targeted advertising or profiling that produces legal or similarly significant effects.

To exercise your rights, please contact us using the information in Section 12. We will respond to your request within 45 days. If we need additional time, we will notify you of the extension and the reason.

If we decline your request, you may appeal our decision by contacting us with "Privacy Appeal" in the subject line. We will respond to your appeal within 45 days.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), depending on certain thresholds. While Altologic may not meet the thresholds for full CCPA compliance, we provide the following information as a courtesy:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

9. Email Communications and CAN-SPAM Compliance

We comply with the CAN-SPAM Act for all commercial email communications. When you receive marketing emails from us:

• Our emails clearly identify Altologic as the sender
• Our emails include our valid physical postal address
• Our emails contain a clear mechanism to opt out of future marketing emails
• We honor opt-out requests within 10 business days

Transactional Communications: Even if you opt out of marketing emails, we may still send you transactional communications related to your inquiries, consultations, or our business relationship (such as appointment confirmations, service updates, and responses to your requests).

10. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. Our services are designed for businesses and business professionals.

If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately using the information in Section 12.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised Privacy Policy on our website
• For material changes, provide notice through email or a prominent notice on our website prior to the changes taking effect

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: